We’re hiring a researcher

Based in Madrid, GRAND. is an innovation and strategic design studio that helps companies to improve their value, grow their business and adapt to the new digital environment. We are a team made up of people from different disciplines whom work on global solutions and we need to incorporate a service designer specialised in research and speculative design oriented.
We are not looking for a graphic designer.
We are looking for a researcher/ service designer.
What will a Researcher / Service Designer do?
  • Command of a broad set of qualitative, quantitative and user-centered design methods.
  • Design hypotheses and lead studies that examine both user behaviour and attitude as well as larger market directions.
  • Conduct research using a wide variety of qualitative methods and a subset of quantitative methods, such as surveys, analysing census data and publicly available data sets.
  • Communicate results and illustrate suggestions in compelling and creative ways
  • Populate our knowledge base with findings, key personas, journey maps, and industry workflows that help solidify our understanding of how to deliver.
  • Deliver actionable and relevant insights to both strategic & tactical product design decisions, ensuring focus on the highest priority things, whether short term customer needs and/or looking ahead to the next big business challenge or market opportunity.
Who does the ideal candidate looks like?
  • Fluent or bilingual in English (you will have to pass an English test or provide a C1 certificate).
  • A research profile with a minimum of 2 years experience in user-centered strategic design and innovation projects.
  • Familiar with Design Thinking methodologies and skills related to qualitative and quantitative research workflows (interactive user tests, workshops, user interviews, etc.).
  • With aptitude to present, organise and facilitate workshops with clients.
  • Someone disciplined and self-demanding with their own work.
  • Be organised and know how to work as a team and also with tight deadlines.
  • Proactive and critical thinking.
  • Inquisitiveness and intellectual curiosity.
[Please, if you do not meet any of these requirements, refrain from writing to us.
Any application that does not meet these requirements will be automatically discarded.]
  • Experience with digital transformation projects.
  • Master’s degree/training in innovation.
  • Unlimited (top class) coffee and tea.
  • Latest tools and technologies.
  • Modern office with amazing views right in the city centre of Madrid.
  • 23 days annual leave plus paid bank holidays.
  • Expanding workforce with options for permanent positions and career progress for top performers.

We offer a full day and face-to-face position, but we are open to other formulas if both parts are interested (freelance, per project, etc).

Still interested in this opportunity?
Please submit:
  • CV
  • Cover letter
  • Portfolio link or pdf (10mb max)


  • Please do not call.
  • We will only consider applications that include a CV + cover letter + portfolio.
  • If you don’t live in Madrid, we would need you to relocate.